Processing Time

Orders are processed and shipped within 5 business days from our warehouse. A confirmation email with tracking information will be sent when the order has been shipped. Orders placed after 12pm PST will begin processing the next business day.

Domestic orders being shipped typically take 2-7 days to be delivered. Exceptions to this would be determined by events outside of our control such as weather, natural disasters or other unforeseen circumstances.

Non-Domestic orders being shipped to an address outside the United States are mailed using a third party carrier, and can take 14 - 21 days to be delivered. Exceptions to this would be determined by events outside of our control such as customs, weather, natural disasters or other unforeseen circumstances.

When your order begins processing, you should receive a separate email with your tracking information. Please note that it may take the shipping carrier a little time to update the tracking link so that you may accurately track your shipment.

Please Note: All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Season 10 will not provide any form of refund nor reship the order.

For APO or FPO military addresses, please keep in mind that transit times may be prolonged due to government clearance protocol.

We know how important your order is, Season 10 provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check with your neighbors as they could have received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We are not liable for any lost or stolen orders.
We highly recommend reaching out to the shipping carrier directly for assistance and filing a claim through their portal.
If the shipping carrier is unable to assist you after three days, please reach back out to us and we will do our best to assist you.

If your package was not delivered or stolen, you are responsible for contacting the mail carrier and inquiring in regards to the whereabouts of your package. You must submit any evidence given to you by the mail carrier to us in order for a refund or replacement to be issued to you.

Please be aware that the tracking details provided to a customer once a package leaves our facility is the most up-to-date information the customer and Season 10 can obtain. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further detail.

In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please allow up to 3 business days for the delivery to arrive, then email for further assistance. Please note that we are not required to replace your missing merchandise, as it is up to the discretion of our customer support team to provide a reasonable resolution per individual case.